Windows Risposte »

Windows vista Home Premium. Non riesco più a scaricare alcun aggiornamento.
Ogni volta mi esce il codice di errore 80070002. Ho provato a seguire i
consigli dati sul supporto tecnico eliminando la cronologia degli
aggiornamenti, ma niente...
Qui di seguito riporto il log che ottengo eseguendo la diagnostica dei
problemi. Cosa posso fare? Non sono una grande esperta di pc e quindi ho
bisogno di dettagliate informazioni.
Ringrazio chiunque vorrà fornirmi il suo aiuto.




Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: 0x1
Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
Windows Product ID: 89578-OEM-7332157-00237
Windows Product ID Type: 2
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {66F44210-59D9-478B-8E59-98550FE578B1}(3)
Is Admin: Yes
Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
WGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 108 Invalid VLK
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{66F44210-59D9-478B-8E59-98550FE578B1}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-2798007514-442406958-2561626743</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite
A100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies
LTD</Manufacturer><Version>5.10 </Version><SMBIOSVersion major="2"
minor="4"/><Date>20061225000000.000000+000</Date></BIOS><HWID>5D303507018400FA</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora
solare Europa
occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM></MachineData><Software><Office><Result>108</Result><Products><Product
GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft
Office Enterprise
2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65756</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>


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Elvira Ped <ElviraPed@discussions.microsoft.com> wrote in message,
7957D789-5A30-4D66-9ECB-9926609FBC16@microsoft.com
> Ossia il problema del blocco dell'aggiornamento di Windows potrebbe
> essere dovuto ad una possibile copia non autentica di Office?
> In effetti nell'acquisto non mi è stato fornito il cd di
> installazione. Ma se momentaneamente disinstallassi Office, il tutto
> sarebbe ripristinato?

disinstallare office è una delle prime cose da provare.

--
Edoardo Benussi - edo@mvps.org
Microsoft® MVP - Windows Server
http://mvp.support.microsoft.com


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